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Cetrocon Software N.V.
E-Commerce Park Vredenberg,
Heelsumstraat 51, Curaçao

(KYC) Know Your Customer Policy of

Introduction : Cetrocon Software N.V., Reg No. 147338, having its registered address at E-Commerce Park Vredenberg, Heelsumstraat 51, Curaçao, licensed to conduct online gaming operations by the Government of Curacao under license 365/JAZ, sub-license GLH-OCCHKTW0707012018, Cetrocon Software N.V organizes gambling via the website (hereinafter the or Website). Under the license conditions is required to have adequate correct information of players in place, for which (KYC) Know Your Customer process should be in place

Objective of the Policy: We hope to offer the best security to all of our users on, for which account verifications are done regularly on our customers and the reason behind this is to simply prove that the details of the person registered is actually correct and that the deposit methods used are not stolen or being used by someone else.

We are required by the terms of our operating license to carry out a KYC (Know Your Customer) check on all of our players if their overall account withdrawals or deposits exceeds €2500. If you have reached this amount, you will receive an e-mail sent to your registered e-mail address with the information of what documents you need to upload.

Below follows a brief explanation of what documents you will need to provide in order to fully verify your account.


A copy of your passport, ID card or driving license.

Please note that all four corners of the ID has to be visible in the same image and all details has to be readable.

Proof of Address:

A recent utility bill sent to your registered address, issued within the last 3 months. To make the approval process as speedy as possible, please make sure the document is sent with a clear resolution where all four corners of the document is visible and all text is readable. An electricity bill, water bill, bank statement or any governmental post addressed to you is a good example.


Proof of payment - subject to the deposit method used (copy of the credit card used, screenshot of e-wallet, copy of a bank deposit or bank statement etc).

Credit Card:

Both the front and the backside of the credit card/s that has been used is required. If you have used a credit card to deposit, for your own personal security please blank out the digits of the card number so that only the first 6 and last 4 digits are visible. Please note that the CVC digits on the back side of your card should also be blanked out.

Bank deposit:

A document of your bank statement, with name and bank account number visible in the same document.
For example: You could take a screenshot of your online bank with all details visible.

E-wallets (e.g. Skrill & Neteller)

A screenshot/printscreen of your Skrill profile, with name and e-mail address visible. You can find this at “My Account”, “Settings”, “Personal info” when logged into your Skrill account.

A screenshot/printscreen of your Neteller profile, with name and Neteller ID visible.

Curacao, 14/11/2018

Cetrocon Software N.V.

Underage Gambling

You must be over the age of 18 or be the minimum age for gambling in your country of residence in order to register an account with us.

It is an offence for anyone under the age of 18 or the minimum age for gambling to attempt to place a bet or to register an account to attempt to place a bet.

We take our responsibilities in this regard very seriously and have sophisticated processes and software in place, which are used to carry out electronic age verification checks on all customers. We may also ask for additional support documentation such as a copy of Your passport and/or driving licence.

In the event that Cetrocon discovers You are under 18 years of age or under the legal age for gambling of the country in which you are resident, any deposited funds will be returned to you and no winnings will be paid out. Cetrocon will also report such attempts or activities to the Curacao Gambling Commissioner, who may refer the matter to your local prosecution authorities, parents, legal guardians or appropriate legal authorities.

Parental Controls

There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their device's access to the Internet:

  1. Net Nanny filtering software protects children from inappropriate web content:
  2. CYBERsitter filtering software allows parents to add their own sites to block:
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